MS DYNAMICS CRM - KMRsoft MS DYNAMICS CRM - KMRsoft

MS DYNAMICS CRM

MS DYNAMICS CRM

Introduction to Microsoft Dynamics CRM : 
  • Dynamics product Stack
  • History of Microsoft Dynamics CRM
  • Editions in Microsoft Dynamics CRM
  • Deployment types & Licensing Options
  • Comparison with other CRM’s in the Market
  • XRM Framework
  • Out of Box Features (OOB Concepts)
Sales Module
  • Lead Management
  • Opportunity Management
  • Product Management
  • Quotes, Orders and Invoices
  • Goal Management
Marketing Module
  • Marketing Lists
  • Campaigns
  • Sales Literature
  • Quick Campaigns
Service Module
  • Services
  • Service Calendar
  • Case Management
  • Knowledge Base
  • Contracts
Activity Feeds
Working with Dash Boards
Working with Reports
Process Driven UI
Accessing CRM from Outlook
Introduction to Social Listening

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